1. INTRODUCTION

CAMERA SHY ("WE", "US", "OUR") IS COMMITTED TO PROTECTING YOUR PRIVACY. THIS PRIVACY POLICY OUTLINES HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL INFORMATION WHEN YOU VISIT WWW.CAMERASHY.IN ("WEBSITE").

 

2. INFORMATION WE COLLECT

PERSONAL INFORMATION: WHEN YOU PURCHASE SOMETHING FROM OUR WEBSITE, WE COLLECT PERSONAL INFORMATION SUCH AS YOUR NAME, EMAIL ADDRESS, SHIPPING ADDRESS, AND PAYMENT DETAILS.

NON-PERSONAL INFORMATION: WE ALSO COLLECT NON-PERSONAL INFORMATION SUCH AS YOUR BROWSER TYPE, IP ADDRESS, AND THE PAGES YOU VISIT ON OUR WEBSITE.
 

3. HOW WE USE YOUR INFORMATION
 

TO PROCESS ORDERS: WE USE YOUR PERSONAL INFORMATION TO PROCESS YOUR ORDERS AND SEND YOU UPDATES ABOUT YOUR PURCHASE.

TO IMPROVE OUR SERVICES: WE MAY USE YOUR NON-PERSONAL INFORMATION TO ANALYZE TRENDS AND IMPROVE OUR WEBSITE AND SERVICES.

MARKETING: WITH YOUR PERMISSION, WE MAY SEND YOU PROMOTIONAL EMAILS ABOUT OUR PRODUCTS AND SPECIAL OFFERS.
 

4. COOKIES
 

 OUR WEBSITE USES COOKIES TO ENHANCE YOUR BROWSING EXPERIENCE. COOKIES ARE SMALL FILES THAT A SITE OR ITS SERVICE PROVIDER TRANSFERS TO YOUR COMPUTER'S HARD DRIVE THROUGH YOUR WEB BROWSER (IF YOU ALLOW) THAT ENABLES THE SITE’S OR SERVICE PROVIDER’S SYSTEMS TO RECOGNIZE YOUR BROWSER AND CAPTURE AND REMEMBER CERTAIN INFORMATION.
 

5. SHARING YOUR INFORMATION
 

WE DO NOT SELL, TRADE, OR OTHERWISE TRANSFER YOUR PERSONAL INFORMATION TO THIRD PARTIES WITHOUT YOUR CONSENT, EXCEPT AS NECESSARY TO FULFILL YOUR ORDERS OR AS REQUIRED BY LAW.

WE MAY SHARE YOUR INFORMATION WITH TRUSTED THIRD PARTIES WHO ASSIST US IN OPERATING OUR WEBSITE, CONDUCTING OUR BUSINESS, OR SERVICING YOU, SO LONG AS THOSE PARTIES AGREE TO KEEP THIS INFORMATION CONFIDENTIAL.
 

6. DATA SECURITY
 

WE IMPLEMENT A VARIETY OF SECURITY MEASURES TO MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION. HOWEVER, PLEASE NOTE THAT NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE.
 

7. YOUR RIGHTS
 

YOU HAVE THE RIGHT TO ACCESS, CORRECT, OR DELETE YOUR PERSONAL INFORMATION THAT WE HOLD. YOU MAY DO THIS BY CONTACTING US AT HELP.CAMERASHY@GMAIL.COM
 

8. CHANGES TO THIS PRIVACY POLICY
 

WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME TO REFLECT CHANGES TO OUR PRACTICES OR FOR OTHER OPERATIONAL, LEGAL, OR REGULATORY REASONS. WE ENCOURAGE YOU TO REVIEW THIS PAGE PERIODICALLY FOR THE LATEST INFORMATION ON OUR PRIVACY PRACTICES.
 

9. CONTACT US
 

IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY, PLEASE CONTACT US AT HELP.CAMERASHY@GMAIL.COM

1. INTRODUCTION

WELCOME TO WWW.CAMERASHY.IN ("WEBSITE"). THIS WEBSITE IS OPERATED BY CAMERA SHY. THROUGHOUT THE SITE, THE TERMS "WE", "US", AND "OUR" REFER TO CAMERA SHY. BY ACCESSING OR USING OUR WEBSITE, YOU AGREE TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS ("TERMS"). PLEASE READ THEM CAREFULLY BEFORE USING OUR WEBSITE.

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2. USE OF THE WEBSITE
 

YOU MUST BE AT LEAST 14 YEARS OLD TO USE THIS WEBSITE. BY USING THIS WEBSITE, YOU REPRESENT THAT YOU ARE AT LEAST 14YEARS OF AGE.
YOU AGREE TO USE THIS WEBSITE ONLY FOR LAWFUL PURPOSES AND IN A MANNER THAT DOES NOT INFRINGE THE RIGHTS OF OR RESTRICT THE USE OF THIS WEBSITE BY ANY THIRD PARTY.
YOU MAY NOT USE OUR PRODUCTS FOR ANY ILLEGAL OR UNAUTHORIZED PURPOSE.

3. INTELLECTUAL PROPERTY
 

ALL CONTENT ON THIS WEBSITE, INCLUDING BUT NOT LIMITED TO TEXT, GRAPHICS, LOGOS, IMAGES, AND SOFTWARE, IS THE PROPERTY OF CAMERA SHY AND IS PROTECTED BY INTELLECTUAL PROPERTY LAWS.
YOU MAY NOT REPRODUCE, DISTRIBUTE, OR CREATE DERIVATIVE WORKS FROM ANY CONTENT ON THIS WEBSITE WITHOUT OUR EXPRESS WRITTEN PERMISSION.
 

4. PRODUCT INFORMATION
 

 WE STRIVE TO DISPLAY OUR PRODUCTS AS ACCURATELY AS POSSIBLE ON OUR WEBSITE. HOWEVER, WE CANNOT GUARANTEE THAT THE COLORS OR DETAILS WILL BE PERFECTLY ACCURATE DUE TO VARIATIONS IN DISPLAY DEVICES.
WE RESERVE THE RIGHT TO LIMIT THE QUANTITIES OF ANY PRODUCTS OR SERVICES THAT WE OFFER. ALL DESCRIPTIONS OF PRODUCTS OR PRODUCT PRICING ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
 

5. ORDERS AND PAYMENTS
 

BY PLACING AN ORDER ON OUR WEBSITE, YOU AGREE TO PROVIDE CURRENT, COMPLETE, AND ACCURATE PURCHASE AND ACCOUNT INFORMATION.
WE RESERVE THE RIGHT TO REFUSE ANY ORDER YOU PLACE WITH US. IN THE EVENT THAT WE MAKE A CHANGE TO OR CANCEL AN ORDER, WE WILL NOTIFY YOU VIA THE EMAIL PROVIDED AT THE TIME OF THE ORDER.
PAYMENT MUST BE MADE AT THE TIME OF PURCHASE, AND ALL PAYMENTS ARE NON-REFUNDABLE UNLESS OTHERWISE STATED.
 

6. SHIPPING AND DELIVERY
 

 SHIPPING COSTS AND DELIVERY TIMES MAY VARY DEPENDING ON YOUR LOCATION AND THE SHIPPING METHOD CHOSEN.
WE ARE NOT RESPONSIBLE FOR DELAYS OR DAMAGES THAT OCCUR DURING THE SHIPPING PROCESS.
 

7. RETURNS AND REFUNDS
 

PLEASE REFER TO OUR RETURN POLICY FOR INFORMATION REGARDING RETURNS AND REFUNDS.
 ALL SALES ARE FINAL UNLESS OTHERWISE STATED IN OUR RETURN POLICY.
 

8. LIMITATION OF LIABILITY
 

CAMERA SHY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE OR PRODUCTS PURCHASED THROUGH THE WEBSITE.
 IN NO EVENT SHALL OUR LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
 

9. CHANGES TO TERMS
 

 WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE TERMS AT ANY TIME WITHOUT PRIOR NOTICE. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING ANY CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE NEW TERMS.
 

10. GOVERNING LAW
 

THESE TERMS AND ANY SEPARATE AGREEMENTS WHEREBY WE PROVIDE YOU SERVICES SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF INDIA.
 

11. CONTACT INFORMATION
 

IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS, PLEASE CONTACT US AT HELP.CAMERASHY@GMAIL.COM

APPLICABILITY OF POLICY:
BY AGREEING TO USE THE CAMERA SHY EXCHANGES PORTAL AND/OR INITIATING A REQUEST FOR PURCHASE OF PRODUCT(S) ON THE PORTAL, YOU AGREE TO BE BOUND BY THE TERMS CONTAINED IN THIS POLICY WITHOUT MODIFICATION. IF YOU DO NOT AGREE TO THE TERMS CONTAINED IN THIS POLICY, YOU ARE ADVISED NOT TO TRANSACT ON WWW.CAMERASHY.IN.

 

PLEASE NOTE THAT WE MAY FROM TIME TO TIME CHANGE THE TERMS OF THE POLICY THAT GOVERN YOUR RETURN, REFUND OR CANCELLATION OF AN ORDER FOR PRODUCTS ON WWW.CAMERASHY.IN EVERY TIME YOU WISH TO USE THE PORTAL, PLEASE CHECK THE POLICY TO ENSURE YOU UNDERSTAND THE TERMS AND CONDITIONS THAT APPLY AT THAT TIME.

 

TO PLACE RETURN/EXCHANGE REQUEST.

 

​​WE OFFER EXCHANGES & RETURNS WITHIN 7 DAYS FROM THE DATE OF DELIVERY. ONCE YOUR EXCHANGE/RETURN QUERY HAS BEEN ACCEPTED BY OUR TEAM, A NOTIFICATION WILL BE SENT TO YOUR REGISTERED EMAIL AND YOUR ORDER WILL BE PICKED UP BY OUR LOGISTICS PARTNER WITHIN 24-48 HOURS.

PICK-UP WILL BE ATTEMPTED TWICE. IF THE COURIER PARTNER IS UNABLE TO PICK UP THE SHIPMENT, YOU WILL HAVE TO SEND THE SHIPMENT BACK TO THE WAREHOUSE ADDRESS. REVERSE PICK-UP IS SUBJECT TO THE AVAILABILITY OF THE SERVICE IN YOUR AREA PINCODE.

PLEASE NOTE THAT ONCE YOUR ORDER HAS BEEN RECEIVED AT THE WAREHOUSE, IT WILL GO THROUGH A QUALITY CHECK AND ONCE APPROVED, YOUR EXCHANGE/RETURN QUERY WILL BE PROCESSED FURTHER.

ESTIMATED DELIVERY OF ALL EXCHANGE QUERIES FALL BETWEEN 7-10 WORKING DAYS.

IF AN EXCHANGE IN SIZE CANNOT BE FULFILLED DUE TO AVAILABILITY OF STOCK, WE WILL MAKE SURE TO HAVE THIS EXCHANGED FOR ANOTHER PRODUCT OR YOU WILL BE ISSUED A GIFT CARD WHICH CAN BE AVAILED AT EITHER OF OUR 4 STORES OR ON YOUR NEXT ONLINE PURCHASE.
FOR ALL RETURN ORDERS, REFUNDS WILL BE ISSUED IN THE FORM OF A CREDIT NOTE ONCE QC ON THE PRODUCT HAS BEEN APPROVED. THIS WILL BE SHARED ON YOUR REGISTERED EMAIL ADDRESS.

PLEASE RETURN YOUR PRODUCT(S) IN THE SAME CONDITION AS IT WAS SHIPPED. IF THE PRODUCTS ARE RETURNED IN POOR CONDITION OR HAVE CLEARLY BEEN WORN, WE WON’T PROCEED FORWARD WITH THE QUERY.

IF ISSUES STILL PERSIST, KINDLY DROP US AN EMAIL WITH YOUR NAME AND ORDER ID ON HELP.CAMERASHY@GMAIL.COM. WE ARE AVAILABLE MONDAY-SATURDAY BETWEEN 11:00 AM - 7:00 PM. ALL PENDING QUERIES WILL BE SOLVED ON PRIORITY WITHIN 24 HOURS. 

CANCELLATION OF ORDERS ARE ONLY PERMITTED ON COD ORDERS WHICH WILL BE POSSIBLE IF AND TILL THE ORDER HAS NOT BEEN DISPATCHED FROM OUR WAREHOUSE. 

 

EXCHANGE/RETURN OF PRODUCTS:

 

YOU MAY INITIATE THE REQUEST OF AN EXCHANGE/RETURN OF A PRODUCT IF:

(A) PRODUCT DOES NOT FIT;

(B) BOTH THE PRODUCT AND SHIPPING PACKAGE HAVE BEEN DAMAGED;

(C) PRODUCT IS DEFECTIVE;

(D) PARTS OF THE PRODUCT OR ACCESSORY IS MISSING;

 

YOU CAN EXCHANGE/RETURN THE PRODUCT(S), PURCHASED FROM US PROVIDED THE PRODUCT(S) SATISFY BELOW MANDATORY CONDITIONS:

 

THE PRODUCT HAS NOT BEEN WORN, CLEANED OR TAMPERED WITH BY YOU.
THE BRAND TAGS, ORIGINAL PACKAGING MATERIAL, ACCOMPANYING ACCESSORIES ARE INTACT AND NOT ALTERED, DAMAGED OR DISCARDED BY YOU.

THE PRODUCT IS NOT ALTERED, UNLESS PROVEN VENDOR DEFECT.

RETURN IS BEING INITIATED AGAINST THE ORDER UNDER WHICH IT WAS BOUGHT AND THE PRODUCT MATCHES OUR RECORDS.

THERE IS NO FOUL ODOUR, PERFUME, STAINS, DENTS, SCRATCHES, TEARS OR DAMAGE ON THE PRODUCT.
THE PRODUCT(S) IF BOUGHT AS A SET SHOULD BE EXCHANGED AS THE COMPLETE SET.

PRODUCTS RETURNED SHOULD BE IN UNUSED, UNDAMAGED, UNWASHED AND IN A SALEABLE CONDITION.

WE ARE SATISFIED THAT THE PRODUCT HAS NOT BEEN RENDERED DEFECTIVE OR UNUSABLE.
RETURN OF PURCHASED PRODUCTS ARE FACILITATED THROUGH OUR REVERSE-LOGISTICS PARTNERS. ON RECEIPT OF REQUEST FOR RETURN OF PRODUCT ON WWW.CAMERASHY.IN AND THE SAME BEING DULY ACKNOWLEDGED BY US, OUR REVERSE-LOGISTICS PARTNERS MAY GET IN TOUCH WITH YOU IN ORDER TO COLLECT THE PURCHASED PRODUCTS FROM YOU.

WE RESERVE THE RIGHT TO REJECT THE EXCHANGE/RETURN REQUEST FOR A PRODUCT IF IT DOES NOT SATISFY THE AFOREMENTIONED CONDITIONS.

 

CUSTOMER SUPPORT:

ANY QUERIES OR CONCERNS RELATING TO THE RETURN AND CANCELLATION MAY BE DIRECTED BY YOU TO OUR CUSTOMER SUPPORT TEAM WHO CAN BE CONTACTED AT:

 

CALL US AT +91 8082328502 OR WRITE TO US AT HELP.CAMERASHY@GMAIL.COM.

 ORDER PROCESSING:
PLEASE ALLOW 24 HOURS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. CAMERA SHY DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS SHIP FROM MUMBAI, INDIA.

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YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

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DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER FOR THE AMOUNT INITIALLY PAID. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT.

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ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY CAMERA SHY AT ANY TIME.

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ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENTS TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED. 

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ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

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SHIPPING METHODS:
FOR ORDERS WITHIN INDIA, CAMERA SHY OFFERS PAID 3-5 DAY STANDARD SHIPPING.

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INTERNATIONAL SHIPPING: 
CAMERA SHY OFFERS WORLDWIDE SHIPPING. DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO HELPCAMERASHY@gmail.com WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.

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ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS/UPS/COURIERVIA. SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 24 HOUR ORDER PROCESSING WINDOW.

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PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.