FAQ
CAMERA SHY OFFERS WORLDWIDE SHIPPING. DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO HELPCAMERASHY@GMAIL.COM WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.
ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS/UPS/COURIER AND LIKEWISE. SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 24 HOUR ORDER PROCESSING WINDOW.
PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.
Do you provide International delivery?
INITIATING AN EXCHANGE:
TO INITIATE AN EXCHANGE, PLEASE VISIT OUR WEBSITE OR CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER ID, SIZE PURCHASED AND SIZE EXCHANGE REQUESTED AT HELPCAMERASHY@gmail.com WITHIN 7 DAYS OF RECEIVING THE ITEM. WE WILL WRITE BACK TO YOU WITHIN 24 HOURS.
QUALITY CHECK:
ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:
THE PRODUCT/S ARE RETURNED AFTER USE.
THE PRODUCTS ARE DAMAGED.
How do I return an item?
WE ISSUE FULL A FULL REFUND FOR DAMAGED OR WRONG ITEM DELIVERY. FREE EXCHANGE IS AVAILABLE IN ANY OTHER SITUATIONS LIKE A SIZE ISSUE.
What is your returns policy?
FOR ORDERS WITHIN INDIA, CAMERA SHY OFFERS PAID 5-7 DAY STANDARD SHIPPING.
How does shipping within India work?
EXCHANGES ARE ALLOWED FOR THE SAME PRODUCT FOR SIZE ONLY ONCE.
EXCHANGES ARE SUBJECT TO AVAILABILITY. IF THE DESIRED SIZE IS NOT IN STOCK, WE WILL ISSUE A STORE CREDIT.
STORE CREDIT:
IN CASE OF A RETURN, THE AMOUNT WILL BE CREDITED BACK TO THE CUSTOMER IN THE FORM OF STORE CREDIT THAT CAN BE USED FOR YOUR NEXT PURCHASE ONLINE. YOU WILL RECEIVE A UNIQUE CODE ON YOUR REGISTERED EMAIL ADDRESS.
Our exchange limitations?
MONDAY – SATURDAY | 10AM – 6.00PM PM IST | +91 8082328502